MailScope Product Support
Frequently Asked Questions
Q: What are the security implications and vulnerabilities of using Mail Scope?
A: Security is our main concern. The Mail Scope client collects information from the local server, encrypts, and then sends this information to our data center. It is then decrypted for analysis. This means that any information that travels across a network is encrypted.
Moreover, the Mail Scope client does not accept connections or commands, so it cannot be compromised or attacked from a network perspective. The client can only post information to corporate servers which are protected by various security measures. All communication between your browser and our portal server is provided via https so all the information viewed in the reports is also encrypted on its way back to you.
Q: Is anything pushed down to my server through the Mail Scope client?
A: No, the communication is one way only, where the client posts information to our servers. The client is not capable of receiving commands or even updates. Any updates have to be initiated by you on the respective server in conjunction with our technical team.
Q: What kind of information is collected by the Mail Scope client?
A: While the list may vary, the information gathered is GWGuardian-specific to provide our support staff with insight into your server in order to support and recover it from failure in the best and most efficientway. No information regarding your network, topology, business logic, or users is ever collected.
Below is an example of the current type of information gathered by Mail Scope and the respective parameters returned:
| |
| GWGuardian Service Check Description |
Typical Output Returned |
| Active Input Connections |
SMTPRS 0 Active Input Connections |
| Active Output Connections |
SMTPRS Active 0 Output Connections |
| Available Memory in Bytes Check |
171228 Kbytes Available |
| Banned IP Cache Level |
SMTPRS Banned IP Cache Level: 0% |
| CPU Load Check |
CPU Load 2% (5 min average) 2% (60 min average) 2% (1440 min average) |
| Currently Active Connections |
SMTPDS 0 Active Connections |
| Currently Open Connections |
SMTPDS 0 Opened Connections |
| Delivery Queue Level |
SMTPDS Delivery Queue Level 3% |
| Disk Transfer |
1.98 Disk Transfers/sec |
| Free Space on Disk C |
C: - total: 7.99 Gb - used: 3.96 Gb (50%) - free 4.03 Gb (50%) |
| Mail Scanning Service |
GWGuardian Mail Scanning Service: Started |
| Mail Server Administration Service |
GWGuardian Mail Server Administration Service: Started |
| Messages to be Delivered |
0 Message(s) to be delivered |
| SMTP Delivery Agent |
GWGuardian SMTP Delivery Agent: Started |
| SMTP Receiver |
GWGuardian SMTP Receiver: Started |
| Swap File Usage Check |
Paging File usage is 19.84% |
| Total Bytes Scanned |
4852568000 Bytes Scanned |
| Total Messages Received |
SMTPRS 95086 Messages Received |
| Total Messages Scanned |
104524 Messages Scanned |
| Total Messages Sent |
SMTPDS 94262 Messages Sent |
| Total Messages Stopped By Spam Filter |
SMTPRS 0 Messages stopped by spam filter |
| Viruses Detected |
1331 Viruses |
| Windows Uptime |
System Uptime - 33 day(s) 0 hour(s) 20 minute(s) |
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