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Email Management: The Good, the Bad, and the Ugly

Like it or not, email is the nerve system of modern business. Compared to the phone, it is asynchronous and provides a written record to the sender and recipient for follow-up action or later reference. In this respect, it is much more useful than instant messaging or social networks.

It can be frivolous or deadly serious – it’s possible to be fired via an email, but also due to an email. Many vital decisions are made by email exchange, and the implication of our usage findings is that these may be made on the move, on tiny screens, and when otherwise off-duty.

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– Pierre Chamberland
Pierre Chamberland is the Chief Energizing Officer at Messaging Architects.

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