Messaging Architects
Support and Maintenance Service Plans
Knowledge Center
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Live Technical Support
Messaging Architects offers a variety of support options to give you the troubleshooting help you need, anywhere in the world. Live technical support is available:
North America Support Line:
- Monday-Friday from 9:00 to 19:00 US Eastern Standard Time (EST) *
- Phone: 1-866-497-0202 (toll-free) / 514-392-1303
- Submit an Electronic Support Request
- Fax: 1-866-497-7090 (toll-free) / 514-392-9120
UK, EMEA & SA Support Line (English Language Only):
- Monday-Friday from 9:00 to 17:00 (GMT)
- Phone: +44 (0) 845 900 0108
- Email: emea-support@messagingarchitects.com
APAC Support:
- Phone: +61 (0) 386 963 388
All of our products include one year of TechCare Support Services and Upgrade Protection. Prevent and solve problems faster by contacting our Professional Support Services. Further support is available by using one of the following support options.
| TechCare Support | Included |
| Telephone and Web-based Support for One Full Year |  |
| Upgrade Protection for One Full Year | |
| 10-Hour Support Coverage, Monday through Friday | |
| 2-Hour Response Time | |
| Unlimited Telephone and Email Incidents | |
| Unlimited Support for 2 Named Network Administrators | |
| Senior-Level Product Support Access | |
| Scheduled On-Site Assistance | |
| Combined Support Product Offerings | |
| Maintenance Updates on CD ROM | |
For more details, consult the TechCare Support and Maintenance Plan
Additional Support & Professional Services Options:
Select a program that meets your unique needs – whether that ranges from occasional support to ongoing access to a dedicated Support Engineer. Technical Support Services help you keep your GroupWise server running at maximum efficiency. Make your corporate collaboration and messaging solutions work harder for you.
Premium Support & Consulting Services
Rapid response and resolution for your GroupWise system and your GroupWise enhancement solutions.
GroupWise Emergency Response, Health Check and Scheduled Onsite Assistance
Need access to experts who understand your unique environment 24 hours a day, 7 days a week, 365 days a year? Plan, implement, and manage GroupWise deployment using consistent, proven methodologies.
Data Recovery Services
Restore GroupWise data from tape or archives for backup recovery or legal purposes.
GroupWise Performance Analysis & Tuning
GroupWise Server and Storage Consolidation services focused on data center transformation and reduced TCO.
*Extended Support Options cover clients in North America only.
