GroupWise Questions? Ask Morris the Magnificent.

Morris the Magnificent (July 19, 2010)

Joni,

Sorry for the delay. You can't actually create a list that forces this in GroupWise because it does not have the ability to tell if the people on the Distribution list are BC'd. You can simply set the participation level on the Membership tab in ConsoleOne of an existing list. You can even shift-click to select multiple users and then click Participation and change them all to BC recipients at once. Hope this helps! 

Joni (June 17, 2010)

How can I create a Group or a list whereby the recipients do not see who else received the email. Thanks.

Morris the Magnificent (April 12, 2010)

If you are still using GroupWise 7.0, you will need to upgrade your GroupWise client to a later support pack. Viewer support for Office 2007 was not included until a later release, I believe it was GW 7 Support Pack 3. To view documents, Novell uses third-party software from Stellent, which was purchased by Oracle in the last year, so they are dependent on code changes to this software to support new file types or versions.

As far as being able to view Office 2010 documents, if the file format doesn't change from Office 2007, then there shouldn't be an issue, however that remains to be seen. If there is an issue, again, it would be up to Novell to get new viewer files from Oracle to support it.

WordNerd (April 08, 2010)

Our organization uses GroupWise 7.0. We are upgrading to Microsoft Office 2010 in the Fall, but right now we cannot view Office 2007 attachments. We can open them, no problem. But we cannot view them in GroupWise. The viewer just shows the file structure. What do we need to do?

Morris the Magnificent (April 01, 2010)

Sabot6: Need a little more detail here, is this a second GWIA on the server? Is it SuSE 10 or SLES 10? Are you talking about GroupWise Monitor, or just GWIA's HTTP monitor page. Anyway,  let's see if we can address the port thing. Before loading GWIA, let's see if some other process is taking port 9850. From a terminal window  enter  "lsof | grep 9850". This will tell you if and what process is listening on that port,  a la:
gwia       1651    root    7u     IPv6  103249387     TCP *:9850 (LISTEN)

You can also change the default HTTP port for GWIA in ConsoleOne, or in gwia.cfg using --httpport xxxx.

Morris the Magnificent (April 01, 2010)

Whammed: My crystal ball refused to tell me what the cause of your replicated message was. Was it a spammer? Was it a runaway rule? I can only guess, my divining powers are stumped on this one. I would guess that it is a runaway rule. I'd go to the user that this happed to (assuming it was a single user) and review their rules with him/her. There is a Client Option setting to allow rules to loop. I'd suggest disabling that setting if it is set, this goes a long way to reduce the chance of a rule loop. If you haven't already done this, an option for cleaning up a duplicated message is to run GWCHECK with a SUBJECTPURGE misc or support option. To get details on how to do this, see TID 7003293 on support.novell.com

Sabot6 (March 30, 2010)

Morris, you come highly recommended. My problem is with GW 7.0.3 on SuSe Linux 10. We just created a new GWIA to make our reputation test out better (lots of fancy explanations go in here). We have the GWIA installed and it is doing what we want. I now need the Monitor to show me the logs so I can search for results of messages handled. Well, it always shows as not listening on the Monitor and we can't seem to get port 9850 free for it. I welcome any opinions and suggestions. The Bongar support center is involved, as well as a local reseller.

Morris the Magnificent (March 24, 2010)

Stevenewport: Have you tried deleting the message from WebAccess? Sometimes this is the best way to go if a particular message wants to do voodoo with the Windows client.

Morris the Magnificent (March 24, 2010)

Hatcher, go ahead and say yes.. What's the worst that could happen? You do have a backup of the archive, kudos for that! The GroupWise client has a conversion process, so by clicking on yes to convert, my crystal ball says that you will get your archived email back. However, my crystal ball also says that you may have an archive that is not associated with the user you re-created. When a GroupWise account is created, there is a FID (file ID) assigned to the user. The users archive directory is called ofxxxarc, where xxx is the users FID. Also the archive database and the users online mailbox have a special link or internal password association, so you can't just grab another users archive, rename the directory to match your fid, and read their archive.

Why am I telling you all this? Good question... If indeed you deleted and recreated this user, you'll have to perform a little magic to get the old archive associated with the newly created account. Luckily, Novell has provided a little utility to perform said magic. The utility is called the GroupWise Archive FID Editor, or GWAFE for short. You can download this puppy here on the Novell site. It's a command line utility that essentially allows you to change the owner of the archive to any other GroupWise user in your system. You have to have administration rights to your GW domain to run the utility. It's a little tricky getting the correct syntax for the eDirectory domain object, so another avenue is to get a nice little freebie called FIDit from Messaging Architects which is a GUI wrapper for GWAFE. Good luck...

Whammed In Illinois (March 22, 2010)

Today we experienced a major issue with one of our Post Offices where a message was replicated several hundred thousand times - enough to run the box out of drive space. What would accomplish something like this? If you know anything about Illinois school districts, we are a district of less than 5000 students, and are hurting for funds and have not been able to purchase an efficient SPAM filter for our messaging system - we are doing our best with free solutions such as RBL database entries on the GWIA and an ASSP scanner running on a separate box. We need help - I am in the process of rebuilding the server, but I am concerned the problem is going to pick back up where it left off earlier today. Any help is much appreciated.

Morris the Magnificent (March 12, 2010)

To JRA, sorry, no can do. Once you create a custom field for your contacts, it's like your in-laws coming for a visit. It's forever... You can only edit the value of the field.

Hatcher (March 12, 2010)

GroupWise Archives. User added all mail to Archive and then Deleted the mailbox and recreated the account. Now when you open GroupWise and point it to the archive. You get a message that says you need to convert the Archive before you can open it. The archive was GroupWise 6.5 and the mail client is version 7. Is there a util to convert the Archive to a version 7 archive? I have made backup copies of the archive. as not lose the mail if it breaks. I only have the archive folder and desperately want to get the mail back.

JRA (March 12, 2010)

Does anyone know how to delete or edit a custom or user defined property or field under in contacts for Groupwise 8? Thank you.

Stevenewport (March 12, 2010)

Hi Guys Got a user on Groupwise 7.0.2 received an email with a very large attachment. It sent his mailbox up to 125% so couldn't work. I've doubled his mailbox limit so now only on 61% but can't do anything with the large mail. As soon as you click on it, it sends pc cpu usage up to 100% and freezes........therefore I can't even delete it. Only thing I can do is wait until cpu usage dips below 100% end non responsive groupwise via taskmanager and restart Groupwise. As long as he keeps clear of the offending email Groupwise works fine..............any ideas how to get rid of it........Thanks