Email Management: The Good, the Bad, and the Ugly
Like it or not, email is the nerve system of modern business. Compared to the
phone, it is asynchronous and provides a written record to the sender and
recipient for follow-up action or later reference. In this respect, it is much
more useful than instant messaging or social networks.
It can be frivolous or deadly serious – it’s possible to be fired via an
email, but also due to an email. Many vital decisions are made by email
exchange, and the implication of our usage findings is that these may be made on
the move, on tiny screens, and when otherwise off-duty.
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– Pierre Chamberland
Pierre Chamberland is the Chief Energizing Officer at Messaging Architects.
