Beta Test Program
The Messaging Architects Beta Test Program provides our customers with first look access to new products and product revisions. The process is designed to assist MA to identify and eliminate defects in new products, as well as address reliability, scalability, and usability (human factors). The program is also intended to validate the product features and record enhancement requests for future releases. Prior to participating in the MA Beta Test Program, we would request that individuals or organizations meet the following criteria, so that MA may provide qualified support and development resources to serious evaluators.
- Test the product for a minimum of 5 to 10 hours a week.
- Install the product within 2 business days of receiving it.
- Install the product in a test, non-destructive, or minimal-impact environment.
- Provide testing summary within 1 week after each beta release is installed.
- Report on defects found during beta testing within 1 business day.
- Regress defects found with product refresh code.
- Participate in conference calls, as scheduled.
- Answer survey questions, as needed.
- Periodically report feedback to development on reliability, stability, and readiness of product for the marketplace.
- Provide feedback regarding product documentation and help systems. Provide the required hardware to adequately test the product.
- Host remote web-based access as needed (i.e., the test environment has Internet access).
As part of the Beta Test Program, evaluators will be provided with support contacts and resources to troubleshoot and correct any discovered issues. As part of the program, MA will provide:
- Knowledgeable product support specialists with direct access to development.
- Bulletins with respect to issues discovered by other beta testers for confirmation.
- Notification and access to fixes and field service updates, where necessary.
If you have any questions about the Beta Test program you can send an email to beta@messagingarchitects.com or
call 1-866-497-0101.
