Pierre Chamberland on The Expanding Scope of Records Management

By Phil Britt - Posted May 1, 2009 in KMWorld

Improving Search

The business of records management has changed greatly in the last few years, according to Pierre Chamberland, chief energizing officer for Messaging Architects, a company based in Montreal.

Messaging Architects’ M+Archive product provided search capabilities across e-mail and appointment calendars, which worked fine until about three years ago, according to Chamberland. Then his company’s customers, including law firms and corporate enterprises, started asking for more comprehensive search capabilities.

"They needed a rich set of indexes and search capabilities. It’s no longer that a company gives a $400-an-hour law firm a set of tapes with some indexing. Content search now has to cover the body of e-mails, calendars, attachments … the whole scope of knowledge within the company," Chamberland says.

But the Messaging Architects application did not include all of that capability. So the company searched for a technology partner that had an application that could quickly search and index terabytes of content, work across many different languages, and integrate seamlessly with the M+Archive application.

Messaging Architects narrowed the field to three and then performed internal and customer trials before choosing the CloudView application from Exalead. The application offered better scalability, language and platform support, indexing capability and speed than other applications under consideration.

"What’s important is not the ability to search, but the ability to quickly find what you’re looking for," Chamberland says. "The software is smart enough to connect the dots for us."

So now Messaging Architects includes the CloudView software with its own technology in a bundled application. And customers have shown their approval by driving up Messaging Architects’ sales by more than 300 percent in the last two years, Chamberland says.

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